| Frequently Ask Questions - Domain
Registration
What is FTP?
There are many different types of File Transfer Protocol (FTP)
software available and they handle connectivity differently.
However, most of the standard configuration required the
following setting:
- Server Name
- Login Name
- Password
What FTP Client software do we recommend?
Our virtual server can be accessed via FTP. To be able to ftp
into our virtual server, you have to install an FTP client
which is available for download at shareware sites.
There are many excellent FTP clients. We recommends using the
following depending upon your operating system:
- WS-FTP or Cute FTP for Windows
- Macintosh Users: Fetch for Mac
FTP Tutorial - How do I transfer my files to my server?
Click here for detailed
instruction
Why when I login to my NT account, I do not see my
website?
This is because when you initially log into your account, you
will be located in your FTP Home directory NOT your HTTP root
directory. You will need to change directories to the HTTP
root directory.
What are all the 'folders' shown in the
directory of my account?
The 'folders' in your directory is what Internet Information
Server (IIS) and MS FrontPage produces when the account is
created. Please leave the basic structure as it is and by all
means do not delete any folders.
Put the HTML files in your root (login) directory if you use
FTP. However, if you use MS FrontPage, this will be handled
automatically for you.
Why when I upload my site I can see it via FTP but not
on the web?
This is show that you have uploaded your web files in your
home directory and NOT into your root HTTP directory. Hence,
for this files to be visible on a web browser, they must be
copied to the HTTP root directory.
Setting correct but still can not be connected -
"blocking call rejected". error
Most likely it is caused by user accessing our FTP server
through their company's firewall. In such cases, you must set
your FTP client to operate in "passive mode" when making a
connection.
How do I change my FTP password?
If you are using WS_FTP, go to >startup>initialize command and
then type “site pswd oldpassword
newpassword". Then click Apply and Ok buttons. Next
click Connect Button to initialize the command.
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