Web Hosting - Cybersite Pte Ltd

1. What is a domain name?

A domain name gives your business/company a unique identity in the Internet world.

2. Why should my business/company have a domain name? What are the benefits of having a domain name?

You will need a domain name if you wish to set up a corporate email address and/or website, e.g. john@yourcompanyname.com.sg or www.yourcompanyname.com.sg.

With a corporate email address and/or website, you will be able to:

- allow potential customers to locate you more easily
- present a professional image
- reach out to infinite local or global audience
- expand your business and sell 24/7, even to customers who have no access to your physical store

3. What domain name should I choose for my business/company?

Your domain name should relate to the name of your business entity, business activity, product or brand name. Your domain name is also your branding and marketing tool. It should be easy to remember and not easily confused or misspelled.

4. How much does it cost to reserve a domain name?

No fee is charged for reserving a domain name.
To use the domain name, however, you will need to "activate" the reserved domain name with Cybersite 6224 3770. When you activate the reserved domain name, you can enjoy up to $30 discount for your first year registration.

5. How do I reserve a domain name?

You can now easily reserve a domain name (ending with ".com.sg" or ".sg") at the same time when you register a business, company or limited liability partnership in Singapore, electronically with ACRA via its BizFile system.

Upon successfully registering and paying for your business/company registration at the BizFile system, you will be immediately shown the option for reserving a domain name. To reserve a domain name:

First check if the domain name (ending with ".com.sg" or ".sg") you want is still available for use.

If it is still available, you will need to provide your name, contact number and email address to confirm the reservation request. SGNIC will use this information to contact you should SGNIC require any clarifications.

Once you have successfully reserved your domain name at the BizFile system, you will need to "activate" your domain name with Cybersite at 6224 3770.

6. I am an existing business/company. How can I reserve a domain name?

You may approach Cybersite at 6224 3770 to register your preferred domain name.

All businesses/companies without an existing .sg domain name can enjoy up to S$30 discount for the first year registration.

7. Can I reserve more than one domain name?

You can reserve one domain name for each registration of business, company or limited liability partnership in Singapore at ACRA's BizFile system.

8. How long will my domain name be reserved?

Your domain name will be reserved for a period of three months if you submit your registration through ACRA but only 3 days if it is submitted through the appointed registrars. You may approach your preferred registrar during this period to activate the reserved domain name.

9. Can I reserve a "org.sg" domain name?

No, the .org.sg. domain name is applicable only for societies registered with the Registry of Societies. This programme is targeted at entities registered with Accounting Corporate Regulatory Authority (ACRA) only.

10. What happens after the reservation period?

If reservation period has ended and you have not activated the reserved domain name, that domain name will be available for registration/reservation again by any party.

11. I have forgotten whether my reservation period has ended. What should I do?

You may enquire through the Online Whois search on http://www.cybersite.com.sg/searchdomain.shtm

The "Creation Date" will show the date when the domain name was first reserved. The reservation period will end three months from the .Creation Date.. Alternatively, you may approach any our teams in Cybersite or call our hotline at 6224 3770.

12. Do I have to pay after the reservation period ends?

No, there will be no penalty payment.

13. How do I activate the reserved domain name?

To activate the domain name you have reserved, Sign up your free account with Cybersite with the following informations -

(i) For Businesses: Your reserved domain name
ACRA Registration Number
NRIC number of any of the business owners

(ii) For companies: Your reserved domain name
(including PAC) ACRA Registration Number
NRIC number of any company shareholders or directors

(iii) For LLPs: Your reserved domain name
NRIC number of any owner OR the ACRA Registration number of your parent company

14. I have forgotten the domain name that I have reserved. What should I do?

If you wish to activate your domain name, but you are unable to recall the domain name that you have reserved. Kindly contact Cybersite at 6224 3770 with the necessary documents of your company's ACRA registration number and NRIC number of the owner / shareholder / director.

15. What if I want to change the reserved domain name?

Kindly contact Cybersite at 6224 3770 for the Necessary Changes.

16. If two requests are submitted to reserve the same domain name at the same time, who would obtain the domain name?

The reservations are accepted on a first-come-first-served basis. Therefore, the first reservation received by SGNIC will be accepted as long as the reservation is in line with SGNIC policies.