Service Level Management (Cloud Biz Pro)

Service Description /
Levels of Server Management
   

Cloud Biz Pro

Operating System (OS) Windows 2012
Control Panel Management Website Panel
High Availability Yes
Data Transfer Unmetered
Root Access / Remote Desktop No
Operating System (OS) Management,
Auto Updates & Patching
Yes
Web Server / MySQL Server / FTP Server Yes (IIS8.x) w/ Helicon Ape
Mail Server (SmarterMail) Yes (Default 10 emails)
SSL Installation Yes*
Network Security (Firewall) Yes
Migration from current Hosting Yes (with T&Cs)**
TCP / IP Services Monitoring Yes
Auto Daily File Backups and Restores Yes
Dedicated IP Address 1
Data Centre Location Singapore
Email / Technical / Ticket Support Full Support
24/7 Network Monitoring Yes (Server + Apps)
99.95% Uptime Yes

Terms & Conditions
*  SSL certificate to be provided by customers
** Email migration for existing customers.