Service Level Management (Cloud Biz Pro)
Service Description / Levels of Server Management
- Operating System (OS)
- Control Panel Management
- High Availability
- Data Transfer
- Root Access / Remote Desktop
- Operating System (OS) Management, Auto Updates & Patching
- Web Server / MySQL Server / FTP Server
- Mail Server (SmarterMail)
- SSL Installation
- Network Security (Firewall)
- Migration from Current Hosting
- TCP / IP Services Monitoring
- Auto Daily File Backups and Restores
- Dedicated IP Address
- Data Centre Location
- Email / Technical / Ticket Support
- 24/7 Network Monitoring
- 99.95% Uptime
Cloud Biz Pro
- Windows 2012
- Website Panel
- Yes
- Unmetered
- No
- Yes
- Yes (IIS8.x) w/ Helicon Ape
- Yes (Default 10 emails)
- Yes*
- Yes
- Yes (with T&Cs)**
- Yes
- Yes
- 1
- Singapore
- Full Support
- Yes (Server + Apps)
- Yes
Terms and Conditions
* SSL certificate to be provided by customers
** Email migration for existing customers.