Service Level Management (Cloud VPS)

Service Description /
Levels of Server Management

Cloud VPS -

Cloud VPS -

Operating System (OS) Linux / Windows
CentOS 6,
Windows 2008, Windows 2012#
Linux / Windows 
CentOS 6,
Windows 2008, Windows 2012
Website Panel (Windows OS only) Optional Optional
High Availability Yes Yes
Data Transfer Unmetered Unmetered
Root Access / Remote Desktop Yes Yes
Operating System (OS)
Auto Updates & Patching
No  Yes (w/ T&C)^
Web Server / MySQL Server /
FTP Server
Add-On Add-On 
Mail Server (SmarterMail) No No
SSL Installation Add-On* Add-On*
Network Security (Firewall) Yes Yes 
Web App Gallery
(1-Click Installation)
No Add-On
Migration from 
current Hosting
No Add-On
TCP / IP Services 
Add-On Add-On
Auto Daily File Backups 
and Restores
No Yes** 
Dedicated IP Address 1 1
Data Centre Location Singapore Singapore
Email / Technical /
Ticket Support
Email / Ticket Full Support
24/7 Network Monitoring Yes
99.95% Uptime Yes Yes

Terms & Conditions
# Other OS to be provided by customers
^ 24hrs after update will be given to customers to check the other application
* SSL certificate to be provided by customers
**No add-on option