Service Level Management (Cloud VPS)
Service Description / Levels of Server Management
- Operating System (OS)
- Website Panel (Windows OS only)
- High Availability
- Data Transfer
- Root Access / Remote Desktop
- Operating System (OS) Management, Auto Updates & Patching
- Web Server / MySQL Server / FTP Server
- Mail Server (SmarterMail)
- SSL Installation
- Network Security (F
- Web App Gallery (1-Click Installation)
- Migration from current Hosting
- TCP / IP Services Monitoring
- Auto Daily File Backups and Restores
- Dedicated IP Address
- Data Centre Location
- Email / Technical / Ticket Support
- 24/7 Network Monitoring
- 99.95% Uptime
Cloud VPS - Unmanaged
- Linux / Windows CentOS 6,
Windows 2008, Windows 2012# - Optional
- Yes
- Unmetered
- Yes
- No
- Add-On
- No
- Add-On*
- Yes
- No
- No
- Add-On
- No
- 1
- Singapore
- Email / Ticket
- Yes (Server)
- Yes
Cloud VPS - Managed
- Linux / Windows CentOS 6,
Windows 2008, Windows 2012# - Optional
- Yes
- Unmetered
- Yes
- Yes (w/ T&C)^
- Add-On
- No
- Add-On*
- Yes
- Add-On
- Add-On
- Add-On
- Yes**
- 1
- Singapore
- Full Support
- Yes (Server)
- Yes
Terms & Conditions
# Other OS to be provided by customers
^ 24hrs after update will be given to customers to check the other application
* SSL certificate to be provided by customers
**No add-on option