You might had submitted a ticket before to our Sales, Technical or Customer Service Team through helpdesk. But are you aware of all the functions that can help you? Let’s check out some of the important tips to use helpdesk like a Boss.
1）SUBMIT AT EVERY TIME, EVERYWHERE
Our support is available 24×7, just like our server uptime. (https://support.cybersite.com.sg/en/support/tickets/new)
However, sending a request using the Support Form is always a recommended option:
Tip 1: Fill in all the required details so that we can understand your problems without any uncertainty.
Tip 2: Select the relevant department.
Tip 3: Set your case priority based on your situation.
2) LET SYSTEM HELP YOU MANAGE
How if you can’t remember what’s your case number?
Tip 1: Well, you don’t really have to. You can always login to the portal and have a check on the status of the case you submitted.
3) ALWAYS READY FOR YOU
We deploy automated bots for monitoring, and real humans for further communicate with you.
However, if you need an urgent issues, you may either check on the status at the helpdesk portal or live chat with us.
Tip 1: Open 24×7 live chat on every pages of Cybersite and provide your case ID.
Tip 2: Submit a new case to have another system engineer on duty to rush it for you.
4) WHY THE CASE CLOSED?
Our helpdesk bots will auto close the case if there is no reply from both parties after 72 hours. (Sorry, they are bots =\ )
You are welcome to reopen the case, and ask to monitor the issue again!
5) YOUR FEEDBACK MAKE US BETTER
Did we do a good job? Are you satisfied with the solution provided? Tell us.
Mark Zuckerberg said that “Nothing influences people more than a commendation from a trusted friend.” And you are our trusted friend!
An ‘Awesome’ rating a day keeps the Support awake!
Happy rating everyone, contact us if you have any other enquiries: https://support.cybersite.com.sg/en/support/tickets/new